Frequently Asked Questions
Everything you need to know about ISAMAYA beauty, shipping, and more.
What is the shipping policy for ISAMAYA orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by location, generally ranging from 3-7 business days.
Are ISAMAYA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All ISAMAYA products are 100% cruelty-free, and the majority of our collection is vegan-friendly.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
Do you offer professional discounts for makeup artists?
We are currently developing a Pro Program for industry professionals. Please subscribe to our newsletter to be the first to know when applications open.